TypeScript) Solid know how in working with SQL or No-SQL databases You write well-structured, efficient and maintainable code and actively keep the quality of the code base in check You have excellent analytical and problem-solving skills You are used to working in an English-speaking and agile environment You raise the bar of the software you work on You enjoy investigating the ‘why’ behind specific search outcomes and translating those findings into actionable technical enhancements Nice to have Experience with Elasticsearch or OpenSearch Experience building Data Models using dbt Experience in working with a MPP data warehouse (e.g.
YOUR TASKS: In this role, you will become a technical reference in assessing and solving structural challenges within our wind turbine fleet. Performing structural verifications for concrete and steel structures within tower development projects Collaborating with internal and external experts and suppliers, acting as a technical partner to drive robust engineering solutions.
As part of our team, you will take on the following responsibilities: You are jointly responsible for the operation and continuous development of our central IT monitoring, auditing and SIEM systems within a managed SOC/SIEM service.You analyze, handle and mitigate security‑relevant incidents and SOC events.You implement, administer, monitor and maintain IT systems and services.You support the planning, coordination and implementation of IT projects.You actively contribute to the further development of the first line of defense.You create concepts, security concepts and training materials, taking regulatory requirements into account.You drive continuous process optimization and work closely with the Group Information Security Office.You collaborate closely with system engineers and provide technical support. What makes you stand out You have relevant professional experience in the field of IT security or IT infrastructure and bring a solid technical understanding with you.You have hands‑on experience working with SIEM, monitoring or auditing systems and apply this expertise confidently in daily operations.You possess strong knowledge of IT architectures, networks and common security standards, particularly in a zero‑trust environment.Your way of working is characterized by analytical thinking, structure and a high level of personal responsibility.You enjoy working in a team, communicate clearly and take pleasure in sharing knowledge and developing solutions together.In addition, you have very good German and English skills, both written and spoken, enabling confident collaboration in an international environment.
YOUR TASKS: In this role, you will become a technical reference in assessing and solving structural challenges within our wind turbine fleet. Performing structural verifications for concrete and steel structures within tower development projects Collaborating with internal and external experts and suppliers, acting as a technical partner to drive robust engineering solutions.
Fleet Superintendent / Technical Superintendent (m/f/d) Vollzeit, Hamburg, (Ref. Nr. 13864) "Keep the Ships afloat, in proper shape, sailing and earning!" The Fleet / Technical Superintendent (Role located in DE-Hamburg) acts as the owner’s technical representative, overseeing the operational and technical performance of assigned vessels.
Additionally, you’ll focus on hardening and optimizing the API for production, tackling technical challenges as the platform scales. What you will do Develop a gRPC API in Go that encapsulates core business logic in a simple-to-use API for our frontend developers Improve scalability and technical performance of our API and its response times Work on a high-scalable product in the AWS ecosystem Have a direct impact on team processes by regular agile retrospectives Exchange your knowledge with other developers and be part of our ABOUT YOU TECH community Who you are You are very proficient in Go development You have 5+ years of experience in building complex backend API’s You have experience in working with relational databases (e.g.
What you will do: Development and evaluation of statistical models and algorithms for complex marketing issues Independent analysis of complex data with the aim of identifying new insights and potential for performance optimization Identifying direct and indirect correlations between relevant key figures and deriving recommendations for action Linking and using the content of data from tracking systems and other reporting sources Support in the further development and testing of performance-relevant (attribution) models Initiation and further development of prediction and classification models using machine learning algorithms Who you are: You bring at least seven years of hands-on experience in Data Engineering, ideally in an agency, e-commerce, or performance-driven environment You have initial experience with machine learning algorithms and a solid understanding of common data analysis methods such as regression and clustering; knowledge of marketing attribution models is a strong plus You are proficient in SQL and either Python or R (both are a bonus) Experience with Dagster or comparable data orchestration tools is highly appreciated You are naturally curious, enjoy exploring new topics, statistical methods, and emerging technologies, and stay up to date with current technical developments Benefits Hybrid working Täglich frisches Obst Sportkurse Freier Zutritt zur code.talks Exklusive Mitarbeiter Rabatte Kostenlose Getränke Sprachkurse Kostenloser Laracasts Account Company Events Relocation Unterstützung Mobilitätszuschlag State-of-the-art Technologien Zentrale Lage Flexible Arbeitszeiten Betriebliche Altersvorsorge Weiterbildungs- angebote Hunde erlaubt AY Academy Feedbackkultur Firmenfahrrad YOU ARE THE CORE OF ABOUT YOU.
What you will do: Development and evaluation of statistical models and algorithms for complex marketing issues Independent analysis of complex data with the aim of identifying new insights and potential for performance optimization Identifying direct and indirect correlations between relevant key figures and deriving recommendations for action Linking and using the content of data from tracking systems and other reporting sources Support in the further development and testing of performance-relevant (attribution) models Initiation and further development of prediction and classification models using machine learning algorithms Who you are: You bring at least two years of hands-on experience in Data Engineering, ideally in an agency, e-commerce, or performance-driven environment You have initial experience with machine learning algorithms and a solid understanding of common data analysis methods such as regression and clustering; knowledge of marketing attribution models is a strong plus You are proficient in SQL and either Python or R (both are a bonus) Experience with Dagster or comparable data orchestration tools is highly appreciated You are naturally curious, enjoy exploring new topics, statistical methods, and emerging technologies, and stay up to date with current technical developments Additional information: **Working model: Due to the upcoming tasks and responsibilities for this position, it is required to work onsite at our headquarters in Hamburg or Berlin on a weekly basis.
TypeScript) Solid know how in working with SQL or No-SQL databases You write well-structured, efficient and maintainable code and actively keep the quality of the code base in check You have excellent analytical and problem-solving skills You are used to working in an English-speaking and agile environment You raise the bar of the software you work on You enjoy investigating the ‘why’ behind specific search outcomes and translating those findings into actionable technical enhancements Nice to have Experience with Elasticsearch or OpenSearch Experience building Data Models using dbt Experience in working with a MPP data warehouse (e.g.
What makes you stand out You hold a degree in computer science or have a comparable technical qualification.You have experience in operating and further developing Microsoft 365 services and feel confident in modern workplace environments.You bring solid knowledge of Entra ID (Azure AD), Intune, Conditional Access, Microsoft Teams, and SharePoint Online.You have hands‑on experience in PowerShell scripting and ideally in working with Microsoft Graph.You are interested in topics such as automation, security, governance and are motivated to further develop your skills in these areas.You work in a structured, self‑reliant manner and enjoy collaborating in a team.You have very good German and English skills, both written and spoken.
ERMEWA SA sucht in eine/n Customer Technical Manager (m/w/d) im Bereich Schienengüterwagen (ID-Nummer: 13757408)
Do you have technical expertise, precision and a passion for innovation? Then join us in shaping the next technology hub in the Semiconductor Industry!
What you do: Developing and designing standard solution for SCADA to deliver secured scalable architectures in line wich customer requirements ensuring compliance as per industry standards Develop project specific solutions and architectures working closely with the bid management team & sales team Preparing the technical description of the solution Creating bill of materials for the SCADA solution Stakeholder Management GT etc. Technical support to the sales, BM and engineering team.
Be involved in strategic projects from offer phase to delivery Your profile: Bachelor or Master's Degree in the field of Manufacturing and Aeronautical Engineering Technical Experience (~5 years): Solid hands-on experience in production environments (blue-collar background preferred), ideally with exposure to Manufacturing Engineering activities.
Be involved in strategic projects from offer phase to delivery Your profile: Bachelor or Master's Degree in the field of Manufacturing and Aeronautical Engineering Technical Experience (~5 years): Solid hands-on experience in production environments (blue-collar background preferred), ideally with exposure to Manufacturing Engineering activities.
What you do: Developing and designing standard solution for SCADA to deliver secured scalable architectures in line wich customer requirements ensuring compliance as per industry standards Develop project specific solutions and architectures working closely with the bid management team & sales team Preparing the technical description of the solution Creating bill of materials for the SCADA solution Stakeholder Management GT etc. Technical support to the sales, BM and engineering team.
Do you have technical expertise, precision and a passion for innovation? Then join us in shaping the next technology hub in the Semiconductor Industry!
Do you have technical expertise, precision and a passion for innovation? Then join us in shaping the next technology hub in the Semiconductor Industry!
You listen and ascertain feedback to help product and core engineering iterate on the product. You thrive in meetings -- whether a technical sync or commercial pitch -- by understanding your audience and modulating your delivery appropriately. Principal Accountabilities Primary focus is on pre-sales technical support for IQVIAs Technologies Orchestrated Customer Engagement.
#shapeandcreate Your responsibilities: Conception, design, and implementation of technical solutions in the SAP S/4HANA Finance environment.Customization and further development of the SAP S/4HANA Finance system.Development of ABAP/ABAP OO programs for the automation and optimization of business processes.Analysis of business requirements and creation of technical specifications.Close cooperation with specialist departments and other IT teams.Testing and documentation of the developed solutions.Error analysis and troubleshooting in the SAP S/4HANA Finance system.
Your assignments Water treatment and desalination projects: study, design and supervision Short- and medium term assignments in English and/or French/Spanish speaking countriesCoordinate and expand desalination expertise within the organisation Your responsibilities Studies, design, tender documents and supervision for water desalination projects Being part of multidisciplinary teams Management of technical deliverables and reporting Your profile University degree in engineering or degree of similar level (B.Sc., M.Sc., PhD)At least 5 years of profound professional experience in desalination (SWRO)Experience with other technologies (MED, MSF), would be an advantage Experience in process and hydraulic engineering in water supply Experience relevant to assignments in developing countries desirableVery good command of the English and/or French/Spanish languagePrepared for worldwide travelling Flexible attitude We offer Interesting international projects (public and private Clients)Friendly international working environmentWorking in multidisciplinary teamshigh degree of personal responsibility Period of appointment: unlimited, the position is also available for freelance experts.
We support you and our customers in all areas of structural and civil engineering, facility management, large-scale industrial construction, technical building equipment and real estate management. As a national and international personnel services provider, we can offer you both short-term projects and long-term opportunities in your local area, nationwide and around the world – all free of charge to you.
We support you and our customers in all areas of structural and civil engineering, facility management, large-scale industrial construction, technical building equipment and real estate management. As a national and international personnel services provider, we can offer you both short-term projects and long-term opportunities in your local area, nationwide and around the world – all free of charge to you.
Software Implementation Implement software for new and existing products according to design and coding principles Write effective and comprehensive unit tests Perform integration activities on target hardware and integrate generated code Software Validation & Verification Validate and verify software from unit tests through to flight tests Ensure all requirements are verified in line with program needs Produce test reports to support product release, qualification, and certification Contribute to the overall V&V strategy Release Management & Planning Develop release plans aligned with system development and customer needs Ensure timely availability of releases to customers Follow defined release management processes Software Definition & Design Collaborate with systems engineering and customers to capture high-level software requirements Produce and maintain complete software design documentation for DeckFinder products Define high-level and low-level software requirements Contribute to the overall design strategy Team Contribution Support engineering planning and process improvements Participate in global technical sales support activities Join trials teams for safe and effective deployment of DeckFinder and test assets Qualifications & Requirements Education Bachelor’s degree (or higher) in Computer Science or related field Professional Experience Minimum 4 years in IT/Information Systems Proven experience in software engineering across V-Model responsibilities Strong track record in developing unit and integration tests Experience with airborne systems and DO-178B/C compliance is a plus Technical Skills Proficiency in C (mandatory) Embedded software development expertise (scheduler, U-Boot, firmware, I/O) Experience with MISRA-C standards Working knowledge of Xilinx ARM Cortex SoC Knowledge of C++ (QT), Python, MATLAB/Simulink is a plus Familiarity with Lauterbach Embedded Trace and debugger desirable Experience with Atlassian toolchain is nice to have Additional Skills Team player with a proactive mindset Ability to work in an international environment Strong analytical and problem-solving skills Languages Professional fluency in English (mandatory) German is an advantage Bei uns zählt die Qualifikation – unabhängig von Alter, Geschlecht, Behinderung, sexueller Orientierung/Identität sowie sozialer, ethnischer und religiöser Herkunft.
About us Your Contribution Responsible for project purchasing for all China Schott Plants with consideration of bundling effect cross plants including spend strategy alignment with ASC and GCM, conducting RFQs, negotiation and contracting.Track sourcing project progress and initiate corrective action to meet the plan.Identify and develop the right suppliers based on the criteria of quality, cost, delivery and technical capability in the cooperation with global category manager and Business Unit.Managing and developing existing suppliers in China by implementation of frame contracts, negotiation of price and supplier audits together with QA Engineer regarding quality, cost, delivery and service.Develop and manage vendor relationships.Monitor and analysis of supply markets for responsible material groups.Manage purchasing to pay procedure to ensure smooth material supplying and to ensure the whole process is in accordance with the SCHOTT purchasing guideline.
Nr. 13869) We´re supporting an international company in the maritime industry in recruiting a Fleet Manager (m/f/d) Mixed Fleet. We are seeking an experienced leader who will take full technical, operational, and commercial responsibility for a modern fleet segment while ensuring top-level safety and quality standards. You´ll be the leader of a team of 10-15 professionals.
This entails developing a process design in close collaboration with process experts and automation designers, supporting the automation designer during the technical implementation phase, as well as supporting change management activities within the business function before and after go-live.
Key Job Responsibilities: Gather requirements, perform system analysis finalize technical and functional specifications Design interfaces in JDA WMS using Integrator, DDA Development, MOCA Programming, Reports. Interface Design and Knowledge on Interface mappings between HOST and JDA Fully accountable for modification development, quality delivery and communication with customers on modifications.
Key Job Responsibilities: Gather requirements, perform system analysis finalize technical and functional specifications Design interfaces in JDA WMS using Integrator, DDA Development, MOCA Programming, Reports. Interface Design and Knowledge on Interface mappings between HOST and JDA Fully accountable for modification development, quality delivery and communication with customers on modifications.
Automation projects comprise of developing a process design in close collaboration with process experts and automation designers, supporting the automation designer during the technical implementation as well as supporting change management activities within the business function before and after go-live. Your profile comprises excellent expertise in business process analysis and design, profound experience in project management as well as strong communication and presentation skills.
YOUR TASKS Lead and manage cross‑functional projects with a strong focus on data management and digitalization in quality and logistics operations Analyse user requirements and translate them into structured business blueprints in alignment with IT and business stakeholders Drive global roll‑outs of digital and quality‑related operational processes, including concepts, documentation and training programs Conduct process mapping, process design and process‑mining activities to optimize workflows and operational performance Coordinate and execute user acceptance tests and guide operational functions through validation phases Perform market research, benchmarking and feasibility assessments to evaluate new tools and solutions Develop proof‑of‑concepts and ensure alignment between operational needs, technical capabilities and rollout readiness YOUR PROFILE Several years of project management experience, including at least 3 years in multiple PM roles and complex operational environments Recognized project management certification (GPM IPMA, PMP, SCRUM or equivalent) Proven track record in digitalization projects involving SAP, MES, incident management or comparable systems Strong expertise in process management, including process mapping, design methodologies and process‑mining techniques Deep understanding of operational requirements such as user acceptance testing and design‑to‑operations workflows Highly structured, self‑driven working style with strong execution capabilities in fast‑moving environments Willingness to travel and strong communication skills with fluency in English and German (Spanish is a plus) YOUR BENEFITS In addition to the opportunity to make our world a little more sustainable, we offer you: *Some offers may vary by location Nordex adheres to a policy of equal employment opportunity.
YOUR TASKS Lead and manage cross‑functional projects with a strong focus on data management and digitalization in quality and logistics operations Analyse user requirements and translate them into structured business blueprints in alignment with IT and business stakeholders Drive global roll‑outs of digital and quality‑related operational processes, including concepts, documentation and training programs Conduct process mapping, process design and process‑mining activities to optimize workflows and operational performance Coordinate and execute user acceptance tests and guide operational functions through validation phases Perform market research, benchmarking and feasibility assessments to evaluate new tools and solutions Develop proof‑of‑concepts and ensure alignment between operational needs, technical capabilities and rollout readiness YOUR PROFILE Several years of project management experience, including at least 3 years in multiple PM roles and complex operational environments Recognized project management certification (GPM IPMA, PMP, SCRUM or equivalent) Proven track record in digitalization projects involving SAP, MES, incident management or comparable systems Strong expertise in process management, including process mapping, design methodologies and process‑mining techniques Deep understanding of operational requirements such as user acceptance testing and design‑to‑operations workflows Highly structured, self‑driven working style with strong execution capabilities in fast‑moving environments Willingness to travel and strong communication skills with fluency in English and German (Spanish is a plus) YOUR BENEFITS In addition to the opportunity to make our world a little more sustainable, we offer you: *Some offers may vary by location Nordex adheres to a policy of equal employment opportunity.
Role Purpose As the Sales Engineer, you have a history of honing and exercising technical, quantitative, and commercial capabilities to achieve material business outcomes. You are obsessed with understanding a client’s business and the best mechanism of extending a platform to help them meet their needs.
The Global Technical Academy develops, coordinates, and delivers technical and safety-related training within the Nordex Group. Internal colleagues, customers, and service providers are trained here.
You listen and ascertain feedback to help product and core engineering iterate on the product. You thrive in meetings -- whether a technical sync or commercial pitch -- by understanding your audience and modulating your delivery appropriately. Principal Accountabilities Primary focus is on pre-sales technical support for IQVIAs Incentive Compensation solution built on the Orchestrated Analytics ecosystem which spans MDM, data warehousing, AI/ML, and data visualisation technology solutions.
The Global Technical Academy develops, coordinates, and delivers technical and safety-related training within the Nordex Group. Internal colleagues, customers, and service providers are trained here.
This entails developing a process design in close collaboration with process experts and automation designers, supporting the automation designer during the technical implementation phase, as well as supporting change management activities within the business function before and after go-live.
Collaborate to enhance and optimize system functionality. Be the Expert: Serve as the go-to functional/technical advisor for our clients. Rethink Retail: Stay in front of emerging trends, analyze, and design next-gen business processes across omnichannel environments.
Ruhr: Strategic, analytical mindset with strong data quality focus Independent, ownership driven working style Clear and structured documentation skills Mentoring and knowledge sharing mindset At least six years' experience in implementation projects, of which at least two years must have been spent in thematically comparable IT projects, Special knowledge in several technical areas, PM: At least two years' experience in IT project management with full management responsibility for the project staff, Management of Cat.
Collaboration and Communication: Work closely with stakeholders, including business users, IT teams, and external partners. Communicate technical information to non-technical stakeholders, ensuring clear understanding of application capabilities and limitations. Documentation and Knowledge Management: Develop and maintain documentation for applications, including design documents, user guides, and technical notes.
REST/gRPC) nach Clean-Architecture/SOLID und Domain-Driven-Design; Review, Refactoring und Technical Debt Management gehören dazu Qualitätssicherung durch automatisierte Tests (Unit/Integration), Code-Reviews und statische Analyse; Ende-zu-Ende-Tests für kritische Lagerprozesse Observability und Betriebssicherheit: Logging/Tracing/Metrics (OpenTelemetry), Feature-Toggles, Fehlerbudgets und Post-Mortems Security by Design nach OWASP ASVS (z.
Your Responsibilities Act as the main contact for all AutoCAD-related topics within the internal team Communicate continuously with development teams to identify new requirements and features Design, introduce, and integrate new functions into the engineering design tool architecture Develop and implement new modules and features, including testing and documentation Support development and configuration in the AutoCAD environment Provide technical support and guidance to users regarding application functionality Your Qualifications Degree in mechanical engineering, computer science, mathematics, electrical engineering, physics, or a comparable field Several years of professional experience as an AutoCAD Application Specialist or Developer Extensive experience working in agile development teams Very good knowledge of Autodesk products, especially AutoCAD and related products Experience in developing CAD interfaces (e.g.
What you can expect We are looking for an experienced Platform Architect to design and drive future-oriented platform architectures. In this role, you will take full ownership of technical solution design, working closely with Software and Enterprise Architects to ensure scalable, secure, and high-performing platform ecosystems aligned with the organization’s long-term strategy.
WHAT YOU WILL DO Work with people responsible for architectural communication in all regions of IT Services and in DP DHL Business divisions Communicate all important news to the architectural community effectively Analyze public events regarding IT architecture and bring them to the attention of the members of the team Lead definition, initiation and design of architecture in projects/ programs and coordinate collaboration with external service providers Apply standard methodologies when creating new architecture, programs and applications or when maintaining existing ones Document work using the required standards, methods and tools May oversee the completion of projects and may contribute to employees’ professional development Act as Technical lead of development teams on issues of performance, tools, and standards WHAT YOU SHOULD HAVE Excellent written and verbal communication skills with the desire to share technical knowledge and information with others.
Your tasks Design, develop, and implement control system software for industrial automation projects Program PLCs (Programmable Logic Controllers), HMIs (Human-Machine Interfaces), SCADA (Supervisory Control and Data Acquisition) systems, and other control devicesCollaborate with engineering teams to define system requirements and specificationsPerform system integration, testing, and troubleshooting to ensure optimal performance and reliabilityProvide technical support and assistance during installation, commissioning, and maintenance phasesStay current with emerging technologies and industry trends to drive continuous improvement and innovation Your profile Bachelors degree or equivalent in Electrical Engineering, Computer Engineering, Software Engineering or related fieldProven experience in programming and configuring PLCs, preferable Siemens SIMATICProficiency in programming languages commonly used in industrial automation, such as ladder logic, structured text, and function block diagramFamiliarity with HMI or SCADA software, such as WinCC, Zenon or InTouch.Strong problem-solving skills and attention to detailExcellent communication and interpersonal abilitiesAbility to work independently and as part of a team in a fast-paced environment Additional information Competitive salary commensurate with experience Comprehensive benefits package, retirement plans, and paid time offOpportunities for professional development and advancementCollaborative and inclusive work environmentExposure to diverse projects and industries
Develop IT-security–focused application software using modern C++ (non-embedded)Implement and integrate a Classroom Training System based on Virtual Battlespace 4 (VBS4), including scenario logic and system extensionsBuild and maintain distributed simulation environments for multi-user training setupsContribute to software design, UML modeling, code reviews, and unit testingWork with tools such as Git/Mercurial, Qt, and Visual StudioCollaborate closely with simulation specialists and customers in the defence sectorPrepare technical documentation and communicate effectively in English Successfully completed degree in Computer Engineering (ETH, FH or TH)Solid knowledge of distributed simulatorsExperience with Virtual Battle Space 4 (VBS4)In-depth knowledge of object-oriented software development with C++ is an advantageExperience in C++ development outside the embedded domainProfessional experience in the defence sector is an advantagePractical experience with Git/Mercurial, Qt, Visual Studio, software design / UML, and unit testing is an advantageStrong analytical skills and the ability to quickly understand complex software systemsSolution-oriented, innovative, and independent working styleExcellent English skills, both written and spoken By applying through Hays, you will be part of a small, well-fitting selection presented to the client for this positionOpportunity to gain valuable professional experience at a globally leading companyProfessional support throughout the application process: We provide valuable tips for your documents and prepare you specifically for interviewsBenefit from exclusive access to exciting companies and projects in collaboration with Hays as a reliable and stable partner Ihr Kontakt Referenznummer 863812/1 Kontakt aufnehmen Telefon:+41 44 225 50 00 E-Mail: positionen@hays.ch Anstellungsart Freiberuflich für ein Projekt
Understanding of identity and access management (IAM) concepts and their technical implementation. In-depth experience in designing and implementing intelligent working methods at the architectural level to ensure that business and security are in harmony.
Responsibilities: Design, develop and integrate avionics systems (ATA 22, 23, 31, 34, 45, 46, 77) on aircraft levelCreate concepts and specify requirements for the onboard maintenance system and electronic checklistsAssist in the definition of the Engine Indication and Crew Alerting System (EICAS) and synopticsReview and release Part 21 compliance documentation (MoC 0-9)Prepare specifications and other type design documentsBe the point of contact for external suppliers in technical mattersSupport qualification, ground and flight test activitiesPerform technical trade studiesxDevelop technical solutions to in-service problem Requirements: Master’s Degree or Diplomingenieur in Aerospace 10 years of experience in aerospace industry Experience of at least one new aircraft development programFamiliar with EASA Part 21J und CS-25/FAR 25 Very good English language skillsExcellent team spirit, communication and interpersonal skills Will to assume responsibility Capable of structuring and organizing work in efficient and effective manner Strong analytical skills, hands-on mentality Creativity and the ability to act independently Technical problem-solving and decision-making ability What we offer: Future prospects in an innovative, growing, and agile companyAn exciting work environment with diverse career opportunitiesA tariff/above-tariff salaryFlexible working hours and the option for remote work30 vacation days per year and special leave for special occasions upon employment at Xtended EngineeringBonus programs for referrals and employee recruitmentTeam events Xtended Engineering GmbH bringt qualifizierte Ingenieure mit Unternehmen aus der Industrie und Wirtschaft zusammen.
Explore possibilities to digitalize and automate replies to most frequent enquiriesSelection, adaptation to requirements and implementation of Customer Service Ticketing toolOutline the functional requirements (features) of a Customer Service Ticketing toolAssess potential gaps of the system selected during pre-project phase and produce roadmap to bridge these gaps.Drive the necessary actions to adapt the selected system to requirementsEnsure a system training to be produced either by the vendor selected or by him/herselfDrive roll-out both technical roll-out and end-user trainingDevelop & rollout soft skills trainingReview outcome of pilot training delivered during pre-project phase, adapt content whenever necessary, train additional trainers and further roll-out.
Supporting the technical clarification of parts identification Works with the Engineering Teams/Disciplines, Procurement and Logistics to ensure that the spares requirements are met.