As a Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers.
Identify opportunities to improve our products and take over the responsibility of the feature delivery pipeline (e.g. gather requirements, write tickets, support with decisions and implementation, ensure release quality, and measure the outcome of changes) Work data-driven, based on reports and analyses for deriving actions that are truly oriented towards our customers’ needs Responsible for the Management of and communication with all relevant stakeholders Understand stakeholder demands, needs, and issues – translate them into actionable & feasible product requirements and build a scalable tech solution Triaging operative issues, identifying technical dependencies, and evaluating business impact Lead cross-team projects and collaborate closely with other Tech Teams (e.g. App, Web, Shop Analytics, etc.) to execute E2E solutions Who you are 7-10 years of experience in Product Management in a software development environment (preferred: backend-oriented), and at least 2 years of Team Leadership experience Experience with agile environments and collaborating with Developers, Data Scientists, and QA Managers Deep understanding of technology, business processes, and functional dependencies E-commerce experience (preferably retail) Experience in IT project management, leading cross-team initiatives You have a proactive attitude, want to take responsibility for your decisions, and go the extra mile when needed You are comfortable working in an international working environment You have excellent communication (in English) skills and can easily put yourself in someone else’s perspective You are analytical, data-driven, and focused on efficiency and solutions You are detail-oriented and customer-focussed Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Laracast account for free Company parties Help in the relocation process Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Company pension Professional training Dog-friendly office AY Academy Feedback Culture Job Bikes YOU ARE THE CORE OF ABOUT YOU.
OpenAPI) • 5+ years of experience in overall software development lifecycle • Familiarity with using CD/CI tooling such as Git, Jenkins and Maven • Passion about great customer experience • Good communication skills to sometimes explain your work to a non-technical audience • Excellent written and spoken English; we’re an international team An ideal candidate would also have: • Basic knowledge of Virtual Assistant technologies (e.g.
What we offer Passion, a sense of responsibility, mutual appreciation, and respect as corner stones of our corporate culture An exciting job with the premier manufacturer of recycled plastic pallets and large containers Dedication and joy in our day-to-day work Responsibility and space for creative ideas Secure long-term employment Individual, international development opportunities with interesting career prospects Attractive compensation package Modern technical equipment We embrace Diversity and Inclusion and are committed to providing equal opportunities to all of our applicants as well as our employees – regardless of race, gender, age, religion and beliefs, sexual orientation and gender identity, disability, cultural, ethnic or national origins.
Authorise system ‘buy-off’ prior to shipment either with or in the absence of the customer. Liaise with technical support and systems engineering on any potential or actual system problems. Liaise with Sales Team to provide useful background information.
Supporting the technical clarification of parts identification Works with the Engineering Teams/Disciplines, Procurement and Logistics to ensure that the spares requirements are met.
Strong communicator: You can communicate transparently, honestly, and effectively with both technical and non-technical stakeholders (e.g. Product, Design). Team player: You actively share knowledge, inspire other team members, and aim to fulfill team goals.
What you will do Technical Authority: Define backend architecture standards, hosting strategies, and binding technical directions across all agency projects.
People management Manage a team of 6-7 employees (including field service engineers, in-house mechanics) to meet service plan and maintenance goals.Make consistent decisions aligned with leadership, integrity, quality, urgency, and teamwork.Develop and manage the team’s technical and interpersonal skills for future growth.Ensure team members engage in learning through the Learning Link platform.Recruit and train new staff as needed.Arrange practical equipment and service training.Hold continuous 1-1 dialogues with the team to maximize their potential.
Responsibilities Manage product (includes services, systems and solutions) portfolio and life cycle in line with the segment and category strategy (product launches, price setting, value pricing, margin optimization, cost optimization, make-or-buy decisions, vendor management, promotions, harmonization, rationalization,...)Build application and product knowledge and propose changes to the product portfolioTrain and provide technical application, product and solution support to SalesUnderstand market trends, customer and stakeholder needs and capture the Voice Of the Customer, conduct competitor analysisBuild innovation pipeline and interface with IPD and Engineering for new developmentsTrack category performance and recommend corrective actions Requirements University degree in disciplines related to Engineering and/or Business Administration preferably.Experience in leading teams from remoteHigh Experience in assessing customer needs Knowledge and experience within a relevant B2B(2C) product and solutions industryKnowledge of electrofusion and/or mechanical joints are strong plusExperience working in complex, international and multi-stakeholder environment Fluent in English – German and French are nice to have Are you the one we are looking for?
What you will do Perform high-quality manual testing across multiple client e-commerce projects (Desktop, Mobile Web and Tablet), covering the complete customer journey from discovery to checkout Collaborate closely with frontend developers and project teams to understand client requirements and develop tailored testing strategies for each implementation Oversee quality across diverse client implementations while ensuring consistent excellence and optimal user experiences Take ownership of bug reports and tickets from clients, internal stakeholders, and end-users, prioritizing them based on business impact and project timelines Contribute to the development and evolution of SCAYLE Agency’s testing framework and automated testing strategy across client projects Act as a quality advocate within cross-functional agency teams, promoting best practices and driving continuous improvement across multiple client engagements Coordinate testing efforts across parallel client projects to ensure successful delivery of high-quality features within agency timelines Support holistic testing approaches across the full technology stack, understanding how frontend integrations connect with SCAYLE’s backend systems and third-party services Adapt testing strategies to accommodate varying client requirements, brand guidelines, and technical specifications Who you are You have minimum of 5 years of experience in quality assurance, testing, and debugging of frontend applications, preferably in agency or client-facing environments Proficient in manual testing techniques, including exploratory and destructive testing, as well as automated testing methodologies Familiarity with project management and ticketing tools such as Jira and Confluence for effective collaboration across agency teams and client stakeholders Strong knowledge and experience with testing tools, particularly TestRail, for efficient test management and comprehensive reporting Ability to quickly understand complex, custom-built e-commerce implementations and adapt testing approaches to different client architectures Web technologies: Solid understanding of HTML, CSS, JavaScript, browser developer tools, and REST APIs Experience working with agile methodologies in fast-paced agency environments with multiple concurrent projects Passion for delivering innovative, client-specific features quickly while maintaining the high reliability standards expected by premium brands Detail-oriented approach with strong focus on test case design, business value, brand consistency, and exceptional user experience Excellent communication skills for working directly with high-profile clients and articulating technical issues clearly Nice to have Experience with CI/CD pipelines (e.g., GitLab CI) and integrating automated tests into deployment workflows Knowledge of web performance testing (e.g., Lighthouse, Web Vitals) and optimization for enterprise e-commerce Familiarity with web accessibility (a11y) standards and testing, particularly for compliance-focused clients Previous experience in an agency environment or working on multiple concurrent client projects Understanding of SCAYLE’s modular architecture, Storefront SDKs, and Feature Packages Experience testing headless commerce implementations and API integrations Knowledge of international e-commerce requirements (multi-language, multi-currency, regional regulations) Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Company parties Help in the relocation process Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Company pension Professional training Dog-friendly office AY Academy Feedback Culture Job Bikes YOU ARE THE CORE OF SCAYLE.
Your Profile Located in the New England Region required - CT, MA, ME, NH, RI, VTBachelor's degree in Engineering, Physics, Chemistry, Materials Science, or closely related field; Master's degree (MBA/MS) and/or formal training in strategy/finance preferred.6-10 years in Business Development, Strategic Sales, or Product/Portfolio Management in MedTech or related high-reliability component industries; proven capability closing complex technical deals.12-15+ years of progressive responsibility in BD/Strategic Sales for medical components or opto-electronics/fiber optics with global key account ownership.Demonstrated success driving new business creation, shaping customer requirements, and leading multi-stakeholder technical-commercial initiatives at OEM scale.Strong analytical and structured problem-solving ability; excellent communication and presentation skills; proficiency with Microsoft 365 and CRM tools.Proven ability to lead cross-functional teams without direct authority and manage multiple complex projects concurrently.Proven leadership of large, international, cross-functional pursuits and executive stakeholder management preferred.Experience with M&A screening, due diligence, or integration; business portfolio optimization preferred.Record of driving commercial excellence (pricing, margin expansion, value-based selling) and continuous improvement.Must be able to read, write, and speak English.Excellent interpersonal, verbal and written communication, analytical and presentation skills are requiredDue to the nature of work performed at this facility, US Person status may be required.
We welcome candidates with expertise in microparts, and previous experience with hearing aids or similar precision devices would be a strong plus. Successfully completed a technical or scientific course of study, e.g., mechanical or medical engineering resulting in a broad technical understanding Good strong knowledge of working with a CAD system e.g.
Mentor and coach Frontend Developers, QA Engineers, helping them grow their technical skills, understand system architecture, and advance their careers. Act as the key technical partner to the Teamlead Product to align engineering effort with business goals, product vision, and user experience requirements to share a joint vision between product and tech.
Mentor and coach Frontend Developers, QA Engineers, helping them grow their technical skills, understand system architecture, and advance their careers. Act as the key technical partner to the Teamlead Product to align engineering effort with business goals, product vision, and user experience requirements to share a joint vision between product and tech.
You will act as the Technical Lead in our new development projects, driving and owning the technical solution, and make decisions on compromises when needed.