Support stakeholder management/relations throughoutAdvocate use of project management methodology and deploy with business owner to manage and control process optimization Define project phases and key activities within – align plan with all stakeholdersActively manage optimization projects to ensure they stay on-track, implementing mitigating and corrective action where necessaryPlan, host manage and document project status/review meetings, taking responsibility for follow up actionsDeploy process improvement methodologies to support effective process design, engendering efficiency and quality of outcomeHost and manage process design workshops with immediate and wider CoD team and business process owners Recognize team position to support fulfilling objectives outside of direct area of responsibility Prepare status reporting and presentation in team meetingsFacilitate daily standups for project teamIndependently optimize/redesign processes with low to medium complexityCollect and consolidate existing process documentation to understand process scope, stakeholders and systems involvedProduce accurate process map (if not already existing) Apply Lean/Six Sigma/DPDHL First Choice methodologies to focus processes, identifying improvement potential Verifying improvement potential with immediate and wider CoD team and process stakeholders Support Automation analysts in understanding and assessing potential of processes Brief all aspects of the process to analyst/designer teams where necessary and ensure appropriate touchpoints/updates throughout optimization/redesign processSynthesize business requirements for analyst & designer teamsSupport verification that automation adheres to business requirementsReview automation design prior and post development to ensure that stakeholder requirements are fulfilled Support change management activitiesPresent and communicate process changes in an understandable wayEnsure that users understand and take account of technical process changesFacilitate knowledge sharing within CoD & digitization communityShare experience and document lessons learnedHelp further improving our methodology and align on best practices Skills/Qualifications Degree in business management or related discipline with focus on project management/operations management/process design At least two years of relevant project management and or process optimization experience At least two years’ of professional experience in business or related discipline, ideally with a focus on operations management, IT, project management, process improvement or similarExperience in the area of Business Process Optimization, including documentation, analysis, improvement Experience in use of recognized project management methodology preferred but not necessary (e.g.
You will support the automation analyst and designer during the technical generation and implementation phase, as well as supporting change management activities within the business function before and after go-live.