IAM Factory AG sucht in eine/n IAM Technical Customer Success Manager (w/m/d) (ID-Nummer: 13651368)
Understanding of identity and access management (IAM) concepts and their technical implementation. In-depth experience in designing and implementing intelligent working methods at the architectural level to ensure that business and security are in harmony.
What makes you stand out You hold a degree in (Business) Informatics or a comparable qualification and ideally possess certifications such as ITIL v4 or Microsoft/IAM certificates.You have relevant professional experience in IT service management, including incident, change, and release management.Additionally, you bring solid IAM expertise, particularly in identity lifecycle, role and authorization concepts, and recertifications.Furthermore, you have experience in managing service providers as well as in handling SLAs and KPIs.You are also able to transition projects into stable operations in a structured manner and resolve complex issues in Second Level Support.You have strong technical knowledge of IAM tools such as Azure AD/Entra ID and directory services.You are proficient in working with ITSM tools (e.g., Matrix42) and Atlassian tools (Jira/Confluence) and have basic knowledge of interfaces and scripting.Moreover, you work analytically, in a structured and independent manner, and communicate confidently in both German and English.
Who you are 5+ years of professional experience in Platform Engineering, DevOps, or Site Reliability Engineering (SRE), with a significant focus on cloud infrastructure Fluency in scripting languages (e.g., Python, Go, Bash) for system automation, tooling development, and operational tasks Deep expertise in managing and scaling production workloads within a major public cloud provider (e.g., AWS, Azure, or GCP), including strong familiarity with core services like Compute, Networking, Identity & Access Management (IAM), and Managed Database Proven mastery of Infrastructure-as-Code (IaC) using AWS CloudFormation and/or Terraform in complex, multi-account environments Demonstrated experience designing, implementing, and maintaining robust CI/CD pipelines Solid knowledge of monitoring and logging solutions Excellent communication and documentation skills, with the ability to articulate complex technical issues to technical stakeholders Benefits Hybrid working Sportkurse Freier Zutritt zur code.talks Exklusive Mitarbeiter Rabatte Kostenlose Getränke Sprachkurse Kostenloser Laracasts Account Company Events Relocation Unterstützung Mobilitätszuschlag State-of-the-art Technologien Zentrale Lage Betriebliche Altersvorsorge Weiterbildungs- angebote Hunde erlaubt AY Academy Feedbackkultur Firmenfahrrad YOU ARE THE CORE OF ABOUT YOU.