Stiegeler Internet Service GmbH sucht in Stuttgart, Freiburg, Schönau im Schwarzwald, Küssaberg bei Waldshut-Tiengen, Baden-Württemberg eine/n Technical Support Specialist (m/w/d) (ID-Nummer: 13331581)
Abhängig vom Auftraggeber agieren Sie in unterschiedlichen Branchen und befassen Sie sich als Assistent m/w/d mit folgenden Themen: Kundenberatung bei der Buchung von Dienstleistungen;Unterstützung bei Anliegen zu Zahlungsvorgängen und Fragen zu Kundenaccounts;Garantie eines hilfreichen und effektiven Service im Technical Support;Professionelle Verwaltung von Änderungen, Anpassungen, Reklamationen sowie jeglichen anderen Kundenanliegen. Das bringen Sie mit Gute Deutschkenntnisse (mind.
As a software engineering professional, you will get involved in developing, designing and implementing solutions which include analyzing the functional and technical requirement to ensure it meet our customer needs. WHAT YOU WILL DO Be a key influencer to our business colleagues in resolving significant or potential issuesUnderstand your customer by gathering requirement, presenting concepts and proposal, providing updates on deliverables and negotiating issue resolution when neededAct as a coordinator across projects to monitor performance to ensure delivery of quality application on timeWork with external parties in assembling the system components with standardized modulesCustomizeCommercial Off-The-Shelf (COTS)based on pre-determined parameters, and execute customizing testsEnsure works are documented according to required standards, methods and toolsAssist in the define, initiate and design of architecture in projects/ program WHAT YOU SHOULD HAVE: Working experience and knowledge in Software Development Life Cycle (SDLC) with relevant qualification in IT fieldPassion in developing a high quality softwareInquisitive and analytical mind Strong IT and business acumenProven ability to work in a multi-cultural and multi-functional environmentCustomer and end-user focusedExcellent oral and written communications skills WHAT IS THE PLUS POINT(S) Minimum 6+ Years of experience with proven Analytical, Programming and Technical consultancy skills in Enterprise Application Integration, Technical integration Design Solution, Providing production support, delivering build and implementation services, Configuring Testing Environments and support end to end testing with customers and 3rd party vendors and familiar with transition to production project documentation and deployment process Expertise in development of Flow Services, Java services, Administration, Troubleshooting, Validations, Broker, UM, Triggers, Notifications, JDBC adapter, Java API, Trading Networks, FTP management, configuration, maintenance and installation, Axway GXS AI , Webmethods, Java, C++, BAM, BPMS, API, Web flow services, Unix Scripting , XML PI WebMethods o webMethods 6.5/7.1.2/8.0.2/9.5/9.8 Integration Platform o Trading Networks 6.1 o webMethods Adapters JDBC, SAP, Web Sphere MQ, XSLT, JMS o Messaging Systems Broker and UM, JMS o Adapter Configuration Tool, Upgrade Utility Tool, Document Tracker o BAM and BPM implementation o Cognos Reporting Web Services, XML and Industry Standards o HTTP, XSLT, REST, SOAP, WSDL, XQL, MQTT, JNDI o EDI (Electronic Data Interchange), EDIFACT, XML, JSON, RossettaNet, ANSI X12 standards, transmission protocols, data structures and Mappings for 810, 850,855 and 997 document types.